Refund policy

At Dazzling Perfumes, we want you to be completely satisfied with your purchase. We carefully inspect and pack every order before shipping. Please read our return and refund policy below.

1. Return Eligibility

You may request a return if:

  • You received the wrong product.

  • You received a damaged or defective product.

  • The product was damaged during delivery.

  • The product is unused, unopened, and in its original packaging.

For hygiene and safety reasons, opened, used, sprayed, or altered perfumes cannot be returned or exchanged.

2. Reporting a Damaged or Incorrect Order

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos/videos of the product and packaging

  • A brief description of the issue

Our team will review your request and guide you through the return process.

3. Refunds

If your return is approved, we will provide a replacement or refund depending on the situation and product availability.

Refunds will be processed after the returned product has been received and inspected by our team.

The refund amount will generally cover the value of the eligible product. Shipping charges may not be refundable unless the issue was caused by an incorrect, damaged, or defective order from our side.

4. Exchanges

We may offer an exchange for:

  • Wrong product received

  • Damaged product

  • Defective product

Exchanges are subject to product availability.

5. Change of Mind

We do not accept returns or refunds simply because a customer changes their mind, does not like the fragrance after opening it, or does not prefer the scent.

Perfumes are personal products, and fragrance preferences can vary from person to person.

6. Delivery Refusal

If an order is refused or returned because the customer is unavailable or unwilling to receive it, any applicable delivery or return shipping charges may be deducted from the refund or may be charged before a new shipment is sent.

7. Non-Returnable Items

The following items cannot be returned:

  • Opened or used perfumes

  • Products with missing or damaged original packaging

  • Products damaged after delivery due to customer handling

  • Products returned without prior approval

  • Products returned after the applicable return period

8. Contact Us

For any return or refund request, please contact us:

Dazzling Perfumes
Location: Saddar, Karachi, Pakistan
Email: dazzlingperfume@gmail.com
Phone: 0321-3413305

We will review your request and respond as soon as possible.